Frequently Asked Questions
How do I activate my MSU NetID?
How do i change my computer password?
How do I change my MSU NetID password?
How do I request a new computer?
I've forgotten my MSU NetID password.
What happens to old computers when they are replaced?
Why am i getting an error saying in must register with the DHCP service?
Does MSU offer computer training?
Yes. MSU offers training courses from the very basics of using the operating systems to advanced classes for software such as Microsoft Office and Adobe products. You can also get extensive training in MSU systems such as ANGEL. Courses are done either on campus or at New Horizons locations. For most training classes that are offered through LCTTP (Libraries, Computer & Technology Training Program), faculty and academic staff are eligable for the Automatic Fee Waiver Program.
For more information, course schedules and to enroll, click here.
How do I activate my MSU NetID?
In order to establish your MSU email account, you will need to activate your MSU NetID. Your NetID will be your access to everything university related. To activate your NetID you will need two pieces of information:
- Your ID number (Either your A-PID, Z-PID, SSN, or EX-Number)
- The corresponding 4-digit PIN/PAN
Your PIN or PAN will be sent to you in a letter, either at your home or office address. If you have not yet received your PIN or PAN, Click here to request one.
If you have both of these pieces of information, click here to activate your NetID now.
How do i change my computer password?
For detailed instructions on changing your password, click here.
How do I change my MSU NetID password?
Easy. Click here. Enter your MSU NetID and current password. Then type your desired new password twice, to verify it, and click "Change Password". Please read the password guidelines listed on the page.
How do I request a new computer?
Faculty computers are replaced on a 3 year cycle. Once a year, usually by the end of December, an email will be sent out with instructions on submitting your requests. This will be the only time that requests will be accepted. Please review the IT Policies document for specific information on qualifications and and the replacement process.
I've forgotten my MSU NetID password.
If you have forgotten your MSU NetID password, which is used to access your university email, ANGEL and other faculty or student information services, you will need two pieces of information:
- Your ID number (Either your A-PID, Z-PID, SSN, or EX-Number)
- The corresponding 4-digit PIN/PAN
If you already have these pieces of information, click here to reset your password.
Click here to request a PIN.
What happens to old computers when they are replaced?
After a computer has been replaced, we will recycle the used computer. It will be used as a spare machine, for spare parts, or could even be put back to use for Graduate Assistants. Determinations are made at the time the machine is replaced. Equipment that is not recycled for use is sent to MSU Salvage for disposal.
Why am I getting an error saying I must register with the DHCP service?
For security reasons, any computer that is connected to the MSU network must be registered with a valid and authorized MSU NetID. This prevents someone from off the street from plugging in and using the MSU network. It is also a means to trace security issues, should they arise.
If a computer has not accessed any network resources for a period of 60 days, its registration is automatically deleted. This issue is very common within the first few weeks of the fall semester, as faculty have been gone for the summer. Should this happen to you, follow these instructions to re-instate your internet access:
- Click here to go to http://dhcp.msu.edu
- Log in using your MSU NetID and password
- Click on "Register your Computer"
- Fill in the form and click on "Register"
- Restart your computer
When your computer has restarted, you should have full access to the internet.